topic Re: public mobile monthly plan increase. Why? in Get Support

public mobile monthly plan increase. Why?

lochew — Mon, 01 Jul 2024 15:51:46 GMT

Re: public mobile monthly plan increase. Why?

Dunkman — Mon, 01 Jul 2024 15:55:46 GMT

Starting in May, Public mobile has transition all legacy rewards customers over to the new points system. Did you not receive the text or email from Public mobile that was send to all affected customers in March and April?

With the transition, you lost your $2/month autopay and up to $5/month loyalty rewards unfortunately.

Here is the announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Here is some more information about points:

https://www.publicmobile.ca/en/ab/get-help/articles/public-points

Which plan are you on presently?

For existing customers, may want to consider these following plans:

$19/month for 1 GB LTE

$29/month for 10 GB LTE

$34/month for 50 GB Canada/US 5G

$40/month for 75 GB Canada/US 5G

Some of these plans may be cheaper than some of the grandfathered plans.

For example, it makes sense for any old $25 plan 1GB 3G to switch over to the $19 plan. Basically paying the same without the legacy rewards (ie. autopay and loyalty).

Re: public mobile monthly plan increase. Why?

hTideGnow — Mon, 01 Jul 2024 16:00:13 GMT

hi @lochew

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: public mobile monthly plan increase. Why?

softech — Mon, 01 Jul 2024 16:57:46 GMT