topic Re: Sim Card sent to a wrong address in Get Support

Sim Card sent to a wrong address

Ideh — Mon, 01 Jul 2024 14:01:20 GMT

Hi,

As a new customer, while registering to get the sim card, I put a wrong unit number by mistake, so the sim card sent to the wrong address. I wonder how can I order a new one since I didn't get my Public Mobile sim card.

Thanks,

Ideh

Re: Sim Card sent to a wrong address

hTideGnow — Mon, 01 Jul 2024 14:09:44 GMT

@Ideh

don't order a new one yet, ask support agent and check if they can resend you another one or ask if you can pickup one from stores

message support agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim Card sent to a wrong address

slusagm — Mon, 01 Jul 2024 14:11:47 GMT

@Ideh

You can buy a new one from Telus or Koodo store. Yes, you can buy PM sim card there

or you can ask if PM can send you one to your correct address. Ask PM by putting in ticket. Click the orange Chatbot icon on the lower right. Start with question Submit ticket, and then select Contact Us and you will see the ticket open window

Re: Sim Card sent to a wrong address

Meow — Mon, 01 Jul 2024 14:22:57 GMT

Go to that 'unit' and ask for your SIM.

Asking agent for replacement will be suspicious as then everybody can do the same and get multiple cards for free.

Re: Sim Card sent to a wrong address

Rastin — Mon, 01 Jul 2024 17:05:56 GMT

If you don't want to ask the people that it was sent to just order one from Amazon it will come much faster then getting one sent from PM. $5 From Amazon