topic Re: My data addon reward gone in Get Support

My data addon reward gone

Ravidalal — Mon, 01 Jul 2024 05:02:32 GMT

Hi. I switched my subscription recently. But now it removed my data addon which i got for my loyalty and switching to points system.
Before, public mobile never take my addon. But now they removed it around 300 gb data addon. I didn’t know about this change.
please give my data back

@CS_Agent

Re: My data addon reward gone

Ravidalal — Mon, 01 Jul 2024 05:23:04 GMT

I will switch from public mobile if I don’t get my data addon reward back for sure

Re: My data addon reward gone

Sansan — Mon, 01 Jul 2024 05:53:27 GMT

Unfortunately, they do take it back. It did state in the fine print which many miss, that switching to a lower plan or incompatible plan will cause the loss.

Many people failed to read that or didn't understand it.

There have been a few people who were able to get back some, based on the new plan they switched to.

Keep asking them.

Re: My data addon reward gone

Phil_Adelphus — Mon, 01 Jul 2024 10:00:36 GMT

@Ravidalal @fjfgklh The data bonus had an expiry date so I don't know how much longer you had left but as @Sansan it was in the fine print that switching to a lower value would remove it. If you want to make a case with customer support and aren't able to open a ticket via the chatbot then send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My data addon reward gone

softech — Mon, 01 Jul 2024 14:25:03 GMT