topic Re: forbidden A1 in Get Support

forbidden A1

Rana7 — Sun, 30 Jun 2024 22:37:11 GMT

Has anyone resolved the Forbidden A1 problem? I have cleared the cache/ cookies and it is still a problem. I can't access my account even though my credit card was charged. I would like to chat with a live agent, but I can't login to create a ticket, it just says 'forbidden A1'. Help needed!

Re: forbidden A1

Meow — Sun, 30 Jun 2024 22:45:04 GMT

No issues here. Everything works as expected.

Re: forbidden A1

eddieO — Sun, 30 Jun 2024 23:08:57 GMT

@Rana7, If you are trying from the web browser try accessing through the PM app or vice versa depending on where you are starting from

Re: forbidden A1

Phil_Adelphus — Sun, 30 Jun 2024 23:30:37 GMT

@Rana7 If you're still having the problem and can't log in send a private message to customer support agents using this link, you only need to be logged in to this community for it to work as it by-passes the chatbot

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437