topic Re: log in problem in Get Support

log in problem

Badabing37 — Sun, 30 Jun 2024 19:33:09 GMT

Hello, I've been member for almost 1 year and usually check my account through the mobile app.. no problems and usually it opens up directly to my account information and phone history. Today I tried to log into my mobile app and it asked for my email & password, no problems and when I put in my security code it took me to a screen asking me what subscription I'd like to purchase.. Not too sure what to do know. any help

Thank you

Re: log in problem

will13am — Sun, 30 Jun 2024 19:35:36 GMT

@Badabing37 , make sure you are using the latest app version, delete app data and try again.

Re: log in problem

Chalupa_Batman — Sun, 30 Jun 2024 19:42:41 GMT

Hey @Badabing37

This has happened to me before on my iPhone SE 2020. How I fixed that was to go into the settings, then went to applications, found the PM app and first cleared the cache, then cleared the data. I rebooted then tried to log in again and back in with no issues.

Re: log in problem

Badabing37 — Sun, 30 Jun 2024 19:43:46 GMT

Thank you for your quick reply: I deleted and reinstalled the new app but it keeps going to the same screen asking to select a subscription

Re: log in problem

Phil_Adelphus — Sun, 30 Jun 2024 19:47:54 GMT

@Badabing37 Have you tried logging in with a web browser instead of the app?

Re: log in problem

Badabing37 — Sun, 30 Jun 2024 19:56:04 GMT

I've tried both and still no luck.... still keeps asking me to start a subscription

Re: log in problem

will13am — Sun, 30 Jun 2024 20:00:48 GMT

@Badabing37 , if clearing app data didn't resolve the problem, I suggest using the chat symbol on the lower right corner of the web page and initiate a support ticket.

Re: log in problem

EB0 — Sun, 30 Jun 2024 23:58:21 GMT

@Badabing37 it looks like your emails may not be connected to your account,
Is your phone still working? If yes,

Send a message to CSA through the following link to look into th

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: log in problem

Badabing37 — Mon, 01 Jul 2024 14:14:11 GMT

yes, phone is still working

I send a message to CSA

thank you so much