topic Re: Over charged on acct in Get Support

Over charged on acct

Jack13 — Sun, 30 Jun 2024 16:43:18 GMT

i made my payment on 20 June /24 and today 30 June 24 i was cut off as out of minutes -- a check of history showed untold incoming calls or texts from a number i do not know and that i did not contact - an error has occured in the system and i cant get ahold of anyone to correct this issue - any hlp be appreciated

Re: Over charged on acct

eddieO — Sun, 30 Jun 2024 16:59:08 GMT

@Jack13, the unknown number that you did not contact likely belong to PM, have you called 611 for account balances?

Re: Over charged on acct

slusagm — Sun, 30 Jun 2024 16:59:14 GMT

@Jack13

if the "unknown" number ends with 4001, that is Voicemail, it is normal, they record all calls going to voicemail

and for overcharged, you need to ask PM. just open ticket with PM by using the orange Chatbot icon on the lower right. Type the question Submit ticket and choose Contact us to open the window to submit ticket

Re: Over charged on acct

Dunkman — Sun, 30 Jun 2024 17:17:31 GMT

@Jack13

Which plan are you on? $15 plan? New $15 versus (no data, unlimited talk and text) versus old grandfathered $15 plan (100 outgoing minutes, 250 mb data)?

If older grandfathered $15 plan, incoming minutes should not matter. Only outgoing minutes 100 minutes per payment cycle. Also, if you check your voicemail , those minutes are included in the 100 outgoing minutes. If you ran out of the 100 outgoing minutes, you could purchase $5 for 500 Canada wide minutes add on.

Re: Over charged on acct

EB0 — Sun, 30 Jun 2024 23:51:45 GMT

@Jack13

you could run out of minutes if you are on the old $13 50 minutes plan , and thou incoming calls used all of your 50 minutes.