topic payment in Get Support

payment

mpecar — Sun, 30 Jun 2024 15:33:57 GMT

I can't login to update my credit card details

Re: payment

slusagm — Sun, 30 Jun 2024 15:38:04 GMT

@mpecar

you need to wait an hour and try again using the PM app and browser with Incognito mode.

if you still cannot update and you need to pay now, just pay by voucher first

Re: payment

Dunkman — Sun, 30 Jun 2024 15:39:39 GMT

@mpecar

Are you getting a specific error or message?

Have you signed into your account recently? If existing customer and have not signed in within one year, did you sign up for the Eversafe login?

https://www.publicmobile.ca/en/on/get-help/articles/eversafe-faqs

The website does have caching issues also. You can try again by first clearing cache, incognito mode or a different web browser. Or try a different device or PM app.

Re: payment

Chalupa_Batman — Sun, 30 Jun 2024 15:49:31 GMT

I used the Public Mobile app on the phone to update the credit card. First, I waited 24 hours. I then went to the settings on the phone, then applications, then found the Public Mobile app. I then cleared the cache and data. Restarted the phone, signed back in with email and password and proceeded to update the credit card with zero problems. If you need your phone up and running right away, you can visit places like Shoppers Drug Mart to get a voucher and add it through dialing 611. Just make sure you get the right voucher. Sometimes cashiers make mistakes and get Koodo.

Re: payment

Meow — Sun, 30 Jun 2024 17:19:05 GMT

Try to add the credit card into the Self-Serve first.

Then wait 5 mins and call 611 and see if you can load the fund that way.

If funds are loaded, log-in back onto Self-serve and reactivate the account.

Try calling 611 if you have credit card on file and make a payment that way.

Re: payment

Terryscell — Sun, 30 Jun 2024 22:56:49 GMT

If it's a sign-in refusal, perhaps try "Forgot Password", and follow those steps.