topic Re: Overcharged in Get Support

Overcharged

Jamestulk — Sun, 30 Jun 2024 15:40:50 GMT

They overcharged when I activate my account what to do can someone help me

Re: Overcharged

EB0 — Sun, 30 Jun 2024 11:47:21 GMT

@Jamestulk is it a new line? What is your plan? How much overcharge?

Re: Overcharged

Jamestulk — Sun, 30 Jun 2024 13:05:39 GMT

I got charge twice for my plan 39.10

Re: Overcharged

EB0 — Sun, 30 Jun 2024 13:20:14 GMT

@Jamestulk

Send a private message to CSA through the following link to look into the overcharge

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

slusagm — Sun, 30 Jun 2024 13:59:39 GMT

did you make a plan change?? and any money on Available Funds?? Overcharged amount usually stays there

but ask PM to check, just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

Re: Overcharged

Phil_Adelphus — Sun, 30 Jun 2024 14:20:46 GMT

@Jamestulk What plan do you have? There might be a better plan at a lower price than what you have now. Are you sure the two payments went through? Often one of the two is "pending" on a credit card and then is removed when the payment actually goes through.