topic Re: no service since porting new phone in Get Support

no service since porting new phone

ihaveapetgoaat — Sun, 30 Jun 2024 11:11:35 GMT

Yesterday was able to successfully port my number from Freedom Mobile to Public last night. This morining i woke up to still not having any service.

Re: no service since porting new phone

EB0 — Sun, 30 Jun 2024 12:09:17 GMT

@ihaveapetgoaat , are you sure that the porting was done successfully? Is your freedom SiM working?

you need to message support agent so they can look into this

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no service since porting new phone

BKNS27 — Sun, 30 Jun 2024 14:11:27 GMT

@ihaveapetgoaat

If you replied to the text confirming your are porting over to PM with YES within the 90 minute window with the Freedom SIM in your phone. Reboot your phone by powering off then back on. If it still doesn’t work then there could be a provisional issue with your SIM. If this is the case, pm a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you Freedom SIM is still working then porting was incomplete. See if there is a text and contact an agent to help you complete the porting.