topic Re: New activation issue in Get Support

New activation issue

Rana7 — Sun, 30 Jun 2024 02:30:46 GMT

I just activated my new account, but when I try to login with my username, I get Forbidden A1. My credit card statement said that my payment went through. What should I do?

Re: New activation issue

Chalupa_Batman — Sun, 30 Jun 2024 02:38:47 GMT

Hey @Rana7

This happens often. Please wait one hour from the very last time you tried to log in. Then open your browser, go to settings and clear the cache, cookies and history. Then restart your browser into incognito and try to sign in again. If you're still having issues getting in, you can create a ticket for help.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: New activation issue

BKNS27 — Sun, 30 Jun 2024 03:15:52 GMT

@Rana7

Try login onto the PM app. I normally login the app rather than the website.

Re: New activation issue

Rana7 — Sun, 30 Jun 2024 10:55:37 GMT

How to I get customer service to help me? I've tried everything and I still get forbidden ai. I even cleared the cache and cookies.

Re: New activation issue

Rana7 — Sun, 30 Jun 2024 11:02:19 GMT

Please have a customer support agent contact me as I have forbidden ai show up every time I try to login or it just doesn't even login. I can't even get phone calls or make phone calls. I need help asap but don't know how to get help.