topic Re: No Service in Get Support

Re: No Service

Oll — Sat, 29 Jun 2024 21:58:34 GMT

Same here, no service since 2 days! Very frustrating. Central Alberta.

Re: No Service

slusagm — Sat, 29 Jun 2024 22:03:33 GMT

no @Oll , This is a topic from years ago you have a different problem from everyone else

Maybe you need PM to help. open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

Re: No Service

hTideGnow — Sat, 29 Jun 2024 22:06:55 GMT

hi @Oll ,

new customer or existing?? what have you don't so far?? Reboot the phone?? test sim in another phone? Reset all networks?? Tell us more

or you can open a ticket with PM support agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

Oll — Sat, 29 Jun 2024 22:19:46 GMT

Existing costumer, did all that and then submitted a ticket yesterday. I did not hear back and the service is most of the time off. I can not do or receive any calls, messenging is verry spotty. Hubby and kids have the same problem. It seems to work in town but not out on the acreage.

Re: No Service

slusagm — Sat, 29 Jun 2024 22:21:54 GMT

which area you are at??

PM had system problem yesterday but got it fixed noem. But you can try changing network mode to 3G, should help for now

Re: No Service

Oll — Sat, 29 Jun 2024 22:26:22 GMT

West of Millet. How do I change to 3G?