topic Help logging in. in Get Support

Help logging in.

Brian31 — Sat, 29 Jun 2024 20:32:47 GMT

It keeps sending me the authorization code to a phone number I don’t have access to. And doesn’t give me the choice to send to email. Help!!

Re: Help logging in.

slusagm — Sat, 29 Jun 2024 20:35:42 GMT

@Brian31 so, if you click Didnt receive code, is there a Email option after??

if not, you need to ask PM to help

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

Re: Help logging in.

hTideGnow — Sat, 29 Jun 2024 20:38:19 GMT

hi @Brian31 were you ever able to login?? or you just activated this week and never able to login??

you can message support agent for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help logging in.

Brian31 — Sat, 29 Jun 2024 20:40:06 GMT

Never able as when I was activating the phone number/new account it wasn’t completed successfully but it seems like pm thinks the activation worked cause it’s sending the ‘new number’ the codes. But I have no access to the number

Re: Help logging in.

Brian31 — Sat, 29 Jun 2024 20:40:34 GMT

Never able