topic Re: Need Help. No service in Get Support

Need Help. No service

MarryTA — Sat, 29 Jun 2024 18:06:49 GMT

Hello, Just transferred my number following the instructions. However the port was completed before I got to activating the SIM and now unable to authenticate for full access since it is sending text to the phone number which is technically not even anywhere. Can I please get some help?

Re: Need Help. No service

Chalupa_Batman — Sat, 29 Jun 2024 18:10:57 GMT

Hi @MarryTA

Click on "Didn't get code" and there should be an email option to send it to. If you don't see that option, please create a ticket so a CS Agent can help fix it.

If you're still getting errors, please create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

Re: Need Help. No service

MarryTA — Sat, 29 Jun 2024 18:22:29 GMT

Thank you

All sorted.