topic Esim in Get Support

Esim

Carebear12 — Sat, 29 Jun 2024 17:29:37 GMT

Saying authentication unsuccessful sends cod to a phone number however not getting

Re: Esim

slusagm — Sat, 29 Jun 2024 17:31:15 GMT

but does not eSIM setup properly and can make calls, receive calls and send text??

if you requested port, check the old sim card. If port is not done, the code would be sending to the old sim still. I learned this the hard way when I joined

Re: Esim

Chalupa_Batman — Sat, 29 Jun 2024 17:32:40 GMT

Hello @Carebear12

You will see the option... "Didn't get Code"... click on that. There should be an option to send to your email address. Also, you should go into your phone settings and make sure the Public Mobile eSIM is set as your primary.

If you're still getting errors, please create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.