topic New Comer Problem in Get Support

New Comer Problem

Subaru_99 — Sat, 29 Jun 2024 20:07:27 GMT

I just switched to public mobile. I can make phone calls but I cannot text. And, I have no data.

Re: New Comer Problem

Dunkman — Sat, 29 Jun 2024 12:09:15 GMT

Did you respond "yes" to your previous carrier port request text? Did you activate physical SIM card versus eSIM? Which model phone?

Reboot your phone. Maybe try a network reset of phone (note: this will erase saved Wifi passwords)

Re: New Comer Problem

BKNS27 — Sat, 29 Jun 2024 14:33:45 GMT

@Subaru_99

If your old SIM is still working then porting was incomplete.
You will need the assistance of a CS_Agent to complete the porting by submitting a ticket on the Chat bubble.

Re: New Comer Problem

Chalupa_Batman — Sat, 29 Jun 2024 14:35:27 GMT

Another option to add the the other fellas comment, try your SIM card in another phone if you have that option. Sometimes SIM cards just need a little kick in the butt sort of speak to work just right. Then if it does work, then place it back in your phone.

Re: New Comer Problem

Subaru_99 — Sun, 30 Jun 2024 16:21:18 GMT

I am good now. It took longer than what I expected to get everything working.