topic eSIM in Get Support

eSIM

Jasonr12 — Sat, 29 Jun 2024 02:38:24 GMT

My sim load incorrectly

my phone number say no sim

and the eSIM says use as business

can someone help?

Re: eSIM

Chalupa_Batman — Sat, 29 Jun 2024 02:58:27 GMT

Please remove your screenshot as it shows your phone number. This is not a private forum.

Have you tried rebooting the phone? Then once you reboot, go back into your SIM settings and see if you're able to make the eSIM your primary.

Re: eSIM

Jasonr12 — Sat, 29 Jun 2024 03:22:54 GMT

Thank you - delete image

I tried that multiple times and it does not work.

Re: eSIM

BKNS27 — Sat, 29 Jun 2024 06:58:52 GMT

@Jasonr12

Do you know if your phone is eSIM compatible?

Best to contact a CS_Agent by tapping on the Chat bubble and type in Submit a Ticket for an agent to help you complete the eSIM activation.

Re: eSIM

Chalupa_Batman — Sat, 29 Jun 2024 14:47:08 GMT

@BKNS27 I did see in @Jasonr12 screenshot it did have an option for an eSIM. It's just odd why it's not showing up.

Jason, I'm thinking it didn't work. Try following the steps again with the email you got from Public Mobile. If it fails again, please create a ticket to a CS Agent to help you resolve the problem.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

Re: eSIM

Jasonr12 — Sat, 29 Jun 2024 15:15:25 GMT

Thank you. Yes I can use esim. I really don't like this- I might just return to rogers.

The esim on my phone is saying rogers- not PM

ROGERS confirmed that the number ported successfully. I am out of a phone for 2 days.