topic Re: Not registered on network in Get Support

Not registered on network

jaclynmyers — Fri, 28 Jun 2024 14:14:03 GMT

I have been having issues with sending texts (failing to send, but eventually working after multiple attempts) and now receiving and making calls. When I try to call it says "Not registered on the network" and the texts say "Not able to send at this time, will send when service becomes available". My account is up to date and I am in the middle of a billing cycle. I've restarted my phone several times to no avail. My phone shows connected to the network and all the bars are up.

What is the issue??? Is everyone having this problem?

Re: Not registered on network

will13am — Fri, 28 Jun 2024 14:19:53 GMT

I have no usage related issues at the moment. Maybe consider initiating a support ticket and have support do an account reset.

Re: Not registered on network

jaclynmyers — Fri, 28 Jun 2024 14:21:28 GMT

Hi will13am, I have submitted a ticket. Was hoping it wasn't just me though. Thanks!

Re: Not registered on network

TM10 — Sat, 29 Jun 2024 01:33:02 GMT

Hey! having the same issue, hoping they can help us get this fixed, glad to see I'm not alone.

Re: Not registered on network

slusagm — Sat, 29 Jun 2024 01:42:34 GMT

@TM10 @TM10

PM has problem with the network yesterday but it is now fixed

https://productioncommunity.publicmobile.ca/t5/Get-Support/Failure-of-wireless-voice-services/m-p/12...

Maybe you can reboot phone and it will work now