topic Re: Didn't get the txt message to confirm full access in Get Support

Didn't get the txt message to confirm full access

Greencabbage — Sat, 29 Jun 2024 00:45:21 GMT

Signed up and choose esim

Replied to port txt from Telus looks like everything went through

Went into the app and it said we need to confirm for full access but we don't get the txt message. Tried to resend it but still nothing

What can I do next?

Re: Didn't get the txt message to confirm full access

Chalupa_Batman — Sat, 29 Jun 2024 00:46:36 GMT

Hey @Greencabbage

If you click on "Didn't get code"... there should be an option there to send to your email instead.

Re: Didn't get the txt message to confirm full access

slusagm — Sat, 29 Jun 2024 00:56:12 GMT

@Greencabbage you need PM to help to get via it. You can open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

Re: Didn't get the txt message to confirm full access

BKNS27 — Sat, 29 Jun 2024 07:05:18 GMT

@Greencabbage

Is your Telus SIM in your phone?

You need the old Telus SIM in your phone to receive the 2FA code after you activate the eSIM.

Re: Didn't get the txt message to confirm full access

gmcgowan90 — Sat, 29 Jun 2024 02:32:06 GMT

I had the SIM card in and reset the phone, it was like it just needed to know the SIM was there.