topic Re: How Do I send a message to a CS agent in Get Support

How Do I send a message to a CS agent

HJP — Fri, 28 Jun 2024 22:35:22 GMT

I opened a ticket yesterday and no one has got back to me. I re opened another ticket. MY next step is reaching out to a CS Agent. I went to message but who do i type to? @CS_Agent ? For some reason doesnt appear when i try to send themessage

Re: How Do I send a message to a CS agent

slusagm — Fri, 28 Jun 2024 21:31:40 GMT

yes, use the message and into To field type CS_agent

it you can kick this @CS_Agent to get to their profile page and click Send message

Re: How Do I send a message to a CS agent

Phil_Adelphus — Fri, 28 Jun 2024 21:32:17 GMT

@HJP Use this link to send a private message to customer service, it is pre-addressed so just fill in the title, explain your problem in the message box and then hit Send

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How Do I send a message to a CS agent

Meow — Fri, 28 Jun 2024 21:33:09 GMT

If you managed to open a ticket then you just have to WAIT. I am waiting already 2 days and do not complain. They are busy as they get all kind of silly questions and they have to go through ALL of them one by one.

So just sit tight and you will be rewarded.

Re: How Do I send a message to a CS agent

hTideGnow — Fri, 28 Jun 2024 21:33:08 GMT

hi @HJP use this link to message support agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How Do I send a message to a CS agent

Sansan — Fri, 28 Jun 2024 21:33:43 GMT

@HJP check the envelope beside the bell on upper right of screen. Might have to click on avatar then messages.

Re: How Do I send a message to a CS agent

HJP — Fri, 28 Jun 2024 21:36:35 GMT

my sim is locked and i need the PUK CODE. i need my ph for many different reasons. work kids ect..Especially if I paid for it.

Re: How Do I send a message to a CS agent

Sansan — Fri, 28 Jun 2024 21:44:22 GMT

How'd it get locked? Try 1234.

What was the exact error message?Different message, means different people to contact.

Re: How Do I send a message to a CS agent

HJP — Fri, 28 Jun 2024 21:55:50 GMT

i changed the code now its asking for puk code

Re: How Do I send a message to a CS agent

softech — Fri, 28 Jun 2024 21:58:50 GMT

@HJP

for sim card PUK code:

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How Do I send a message to a CS agent

Sansan — Fri, 28 Jun 2024 22:03:57 GMT

@HJP ok then you just have to wait for reply from PM