topic Re: esim in Get Support

esim

LindsayMack007 — Fri, 28 Jun 2024 22:33:19 GMT

So I signed up to public mobile today and its been a Hassel. I thought my phone (samasung 20+) was compatible with the Esim but I guess it not. Now I cant get past the activation part in the app, so im stuck and cant do anything. Any help on this would be so amazing!!!

Re: esim

Sansan — Fri, 28 Jun 2024 22:01:32 GMT

@LindsayMack007 I have same phone and I have never been able to figure out how the esim works. Tells me it's not, but others says it is😯

Use the link below to get fu.rther assistance from Public Mobile.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim

softech — Fri, 28 Jun 2024 22:01:12 GMT

@LindsayMack007 yes S20 series might not be eSIM compatible with PM, you likely need to ask PM support's help. yoilu will need to message them and arrange

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

Re: esim

LindsayMack007 — Fri, 28 Jun 2024 22:02:31 GMT

Thank you , I'm new to all this and I am so frustrated! I send a msg to that link you posted. Thank you

Re: esim

slusagm — Fri, 28 Jun 2024 22:03:27 GMT

Check with , maybe they can send you the QR code to scan and install

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

Re: esim

LindsayMack007 — Fri, 28 Jun 2024 22:08:08 GMT

Thank you so much for the help