topic Re: Cancel service in Get Support

Cancel service

Markhusbands — Fri, 28 Jun 2024 22:36:15 GMT

Hello,

I was looking forward to being a Public customer. I signed up for your service, bought a SIM card, installed it, and hoped all would be well. I did not get any service and it took so long for you to reach out to my cell company to port the number over that I needed to sign in to customer service to get help.

Your online help system was so poor, and I needed to get cell service changed, that I went to a different company and in 20 minutes I was up and running.

Please email me back confirming that you are not going to charge me anything (because I did not activate the SIM card or use any of your service) and confirm that you have cancelled my account so that I will not face any charges.

Respectfully yours,

Mark Husbands

Re: Cancel service

eddieO — Fri, 28 Jun 2024 21:17:24 GMT

Hi @Markhusbands, this is the Community board and is made up of customers supporting each other. You will need need to open a ticket through the Chatbot in order to contact a CS agent:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Cancel service

slusagm — Fri, 28 Jun 2024 21:26:13 GMT

@Markhusbands

asl PM to help. they can either make the activation works for you or provide refund since your account not fully activated

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

Re: Cancel service

BKNS27 — Fri, 28 Jun 2024 23:09:45 GMT

@Markhusbands

You can’t just install the SIM in your phone and hoping it will work and you need the PM app to port your number over to PM…not on the website.

You need to complete the porting process but leaving the old SIM in your phone and wait for a text from your old carrier and reply with YES confirming you are porting your number over to PM. There is a 90 minute window for you to reply. Once you confirmed, your old SIM will continue to work for about 90 minutes until porting is completed then switch the SIM.

You will need to reach out to a CS_Agent by submitting a ticket through Chat bubble.

We are members of PM and not staff agents.