topic Need help asap in Get Support

Need help asap

Yukkel — Fri, 28 Jun 2024 22:37:06 GMT

Just signed up

i accidentally deleted my esim

it wants to send me a code to the text number I can’t get into right now so I can’t login to my account.

Re: Need help asap

eddieO — Fri, 28 Jun 2024 20:29:49 GMT

@Yukkel, are you able to click on an option that says "Didn't get the code"? If so you should be able to select to receive the code by email

If you are not getting the option to resend by email you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Need help asap

slusagm — Fri, 28 Jun 2024 20:40:10 GMT

@Yukkel

suppose you can go back to the app and get a replacement eSIM for freem. But I don't think you can get in as the account not fully setup and you won't get the code. You need PM's help. Open ticket using the orange Chatbot icon on the lower right, type the question Submit ticket and select Contact us to get to the ticket open screen