can't install esim

jd19 — Fri, 28 Jun 2024 19:36:54 GMT

can't install sim

Re: can't install esim

softech — Fri, 28 Jun 2024 19:45:19 GMT

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support. Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: can't install esim

jd19 — Fri, 28 Jun 2024 19:59:44 GMT

none of this works. I can't scan the code. When I set it up via the app it said it was done and would be available in 30 minutes to 5 hours. Now 24 hours later my phone has no sim and no service and no prompts in app to finish setting things up. There is no sim and no way to try again. What now?

Re: can't install esim

slusagm — Fri, 28 Jun 2024 20:12:51 GMT

@jd19 you need PM to help, they might ask you to get another eSIm, but ask them

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

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can't install esim

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