topic Calls not working in Get Support

Calls not working

AnneMarie1111 — Fri, 28 Jun 2024 18:37:48 GMT

Hello, I could not make calls. I have a 90 day service that I paid May 25 for three monts. I tried to make calls and I had a message from PM saying I needed an add on. But the calls were locals....I went to my account. The services were put on hold. When I pushed 'resume services'. I transaction passed with my $10.00 referral and the services started again. WHAT IS THAT???

Re: Calls not working

slusagm — Fri, 28 Jun 2024 17:24:13 GMT

@AnneMarie1111 there was an outage earlier but issue is now fixed.

https://productioncommunity.publicmobile.ca/t5/Get-Support/FIXED-Network-Service-in-Ontario-Quebec-and-the-Maritimes/m-p/1222835/highlight/true#M844561

Reboot the phone and try again

Re: Calls not working

Chalupa_Batman — Fri, 28 Jun 2024 18:16:53 GMT

Hello @AnneMarie1111

If you paid for the 90 day plan and your account was placed on hold and then $10 fee came out, I would question Public Mobile by contacting customer service.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.