topic Over payment in Get Support

Over payment

Shannio — Fri, 28 Jun 2024 18:39:42 GMT

I closed out my public mobile account and had my number ported out on June 25,2024, a day before my next billing date, but was charged for my next billing period starting June 26. I am requesting to be reimbursed for this payment

Re: Over payment

will13am — Fri, 28 Jun 2024 17:04:19 GMT

@Shannio , the payment system starts the process the evening before, so that might be why you were charged. In any event use the chat symbol on the lower right corner of the web page to initiate a support ticket.

Re: Over payment

slusagm — Fri, 28 Jun 2024 17:13:42 GMT

this is the community made up from customers. You need to ask PM by open ticket. Use the Orange Chatbot icon on the lower right. Type Submit ticket as question then select Contact Us to open the ticket open window

Re: Over payment

computergeek541 — Fri, 28 Jun 2024 18:49:58 GMT