topic Re: Change subscription in Get Support

Change subscription

Wayloo — Fri, 28 Jun 2024 15:51:12 GMT

I was on a old $25 plan. I changed to new $19 plan. Now one month passed they changed me back to$25 plan. Do I need to keep checking and change back to $19 every month?

Re: Change subscription

slusagm — Fri, 28 Jun 2024 15:56:26 GMT

@Wayloo login to your account using Incognito mode, check if plan shows $19 or $25

if wrong plan shows and charged, open to ticket with PM using the Orange Chatbot button. Type the question Submit ticket and select Contact Us to get to ticket open screen

Re: Change subscription

Chalupa_Batman — Fri, 28 Jun 2024 15:56:59 GMT

Hello @Wayloo

If you've changed it and it reverted back, you would need to create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Change subscription

BKNS27 — Fri, 28 Jun 2024 16:54:09 GMT

@Wayloo

Try rebooting your phone by powering off then back on then login to the PM app and see if your plan has changed to the $19 plan.