topic Re: Setup esim on iPad in Get Support

Setup esim on iPad

RileyTB — Fri, 28 Jun 2024 18:53:55 GMT

hello, i setup an esim on iPad and activated it but now it is sending a 6 digit code to the phone number setup but I don't have a phone, it is only for the data. Is there a way to verify the ever safe account other way?

Re: Setup esim on iPad

eddieO — Fri, 28 Jun 2024 15:38:54 GMT

@RileyTB, you should be able to select "Didn't get the code" and then select to receive it by email

Re: Setup esim on iPad

RileyTB — Fri, 28 Jun 2024 15:38:45 GMT

I did try that yet it won't give me the option. I did veryify the code with me email then it asks to verify the 6 digit code by text.

Re: Setup esim on iPad

eddieO — Fri, 28 Jun 2024 15:39:41 GMT

In that case you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)