topic Re: Lost cell in Get Support

Lost cell

Dee1968 — Fri, 28 Jun 2024 15:12:01 GMT

I log into my account, system wants to send 6 digit code to my cell thats lost for verification. System gives me no other options to receive the verification code, ie to my email

Re: Lost cell

eddieO — Fri, 28 Jun 2024 15:14:53 GMT

@Dee1968, very strange that you are not getting any option to have the 2fa sent by email. Your best option at this point will be to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Lost cell

Dunkman — Fri, 28 Jun 2024 15:15:52 GMT

@Dee1968

Do you see an option to click "didn't receive code"? Then it should offer the option for email 2FA. See below

Re: Lost cell

Dee1968 — Fri, 28 Jun 2024 15:16:53 GMT

Thank you for the advice

Re: Lost cell

Dee1968 — Fri, 28 Jun 2024 15:26:01 GMT

I do not see this page. When I sign in, it asks to confirm by sending a code to cell, no other options available.

Re: Lost cell

Dee1968 — Fri, 28 Jun 2024 15:30:13 GMT

this is what happens when I log in to my account

Re: Lost cell

Dunkman — Fri, 28 Jun 2024 15:30:21 GMT

@Dee1968 wrote:
I do not see this page. When I sign in, it asks to confirm by sending a code to cell, no other options available.

@Dee1968

Then you will need to contact customer service agent unfortunately. It will take a few hours to respond.

Re: Lost cell

Dee1968 — Fri, 28 Jun 2024 15:31:45 GMT

Thank you