topic Re: Phone doesn't ring in Get Support

Phone doesn't ring

Lory666888 — Fri, 28 Jun 2024 14:16:22 GMT

My phone doesn't ring when people call me. It goes directly to voice mail. I didn't set up phone transfer. How to fix this issue. Thank you.

Re: Phone doesn't ring

will13am — Fri, 28 Jun 2024 14:17:53 GMT

@Lory666888 , did this happen recently? It could be related to the ongoing dropped calls issue.

Re: Phone doesn't ring

Lory666888 — Fri, 28 Jun 2024 14:20:18 GMT

Yes, it happened since yesterday. First I thought it could be phone's problem, but I didn't set up phone transfer.

Re: Phone doesn't ring

will13am — Fri, 28 Jun 2024 14:24:38 GMT

This is the announcement thread.

https://productioncommunity.publicmobile.ca/t5/Announcements/PARTIAL-RESOLUTION-FULL-FIX-IN-PROGRESS-Dropped-Calls/td-p/1216025

Re: Phone doesn't ring

eddieO — Fri, 28 Jun 2024 14:25:50 GMT

@Lory666888, TELUS has been experiencing some outages for the last few days so it could be related to this as well. Here's the outage map:https://istheservicedowncanada.com/status/telus/map

If this is what's causing your issue It seems a temporary fix is to change your Voice & Data (iPhone)/Network mode (Android) to use 3G, or you can try toggling airplane mode off and on or try shutting down your phone and power back on

Re: Phone doesn't ring

Phil_Adelphus — Fri, 28 Jun 2024 14:57:06 GMT

@Lory666888 If an iPhone make sure the button on the left above the volume buttons hasn't accidentally been switched to "silent". Make sure that do not disturb isn't on or airplane mode. Do outgoing calls and text messages both in and out work?

Re: Phone doesn't ring

Lory666888 — Fri, 28 Jun 2024 16:30:35 GMT

I tried switching airplane mode off and on and it worked! Thank you for our solution.

Re: Phone doesn't ring

eddieO — Fri, 28 Jun 2024 16:34:47 GMT

@Lory666888, thanks for confirming, hopefully this might help others having the same issue.