topic Re: Generic error? in Get Support

Generic error?

jlangdale — Tue, 04 Jan 2022 21:05:23 GMT

I am getting a "Generic error" when I click on the change plan button.

Re: Generic error?

jlangdale — Fri, 13 Apr 2018 01:22:17 GMT

Now when I click on the change plan button, I see a page with no plans.

Re: Generic error?

jlangdale — Fri, 13 Apr 2018 01:46:16 GMT

Nevermind it's just Firefox. I was using Firefox because someone said that different browsers may work better with the payment form.

What a hassle!

Re: Generic error?

will13am — Fri, 13 Apr 2018 03:15:31 GMT

@jlangdale, it is not your fault. The self serve portal web design is pretty amateurish. It is fraught with errors and compatibility issues on all browser platforms. The usual workaround is to cycle through the browser options and hope one work and it usually does.

Re: Generic error?

jp2 — Fri, 13 Apr 2018 03:23:51 GMT

Personally I have found google chrome incognito mode works well but I've also heard people have a lot of success with Internet Explorer