topic Re: Cannot transfer number, cannot file a ticket in Get Support

Cannot transfer number, cannot file a ticket

wjafranklin — Fri, 28 Jun 2024 18:57:54 GMT

My number transfer failed, and I cannot complete a support ticket because it will not let me enter N/A in the SIM number field (it's an eSim). Can someone please tell me how to get the attention of an actual human so this can be resolved?

Re: Cannot transfer number, cannot file a ticket

Sansan — Fri, 28 Jun 2024 13:23:45 GMT

@wjafranklin first you must know that public mobile does NOT have live telephone support.

Were you using the app to transfer your number?

Re: Cannot transfer number, cannot file a ticket

eddieO — Fri, 28 Jun 2024 13:24:34 GMT

Hi @wjafranklin, I'll send you a number to contact, check your inbox (upper right corner where the envelop is)

Re: Cannot transfer number, cannot file a ticket

wjafranklin — Fri, 28 Jun 2024 13:28:15 GMT

I didn't ask for a telephone number, I asked how to contact someone. Please read the entire post before replying.