topic Re: Not registered on a network in Get Support

Not registered on a network

Wendy44NS — Fri, 28 Jun 2024 13:16:59 GMT

I have been with public mobile for the past 7 months and it has been pretty good. For the last few days everytime I go to make a call I get a msg that pops up and says not registered on a network and my text msgs do not go through. We just purchased my husband a sim card so he could join public mobile but his is now doing the same thing. We have tried every troubleshooting method there is and nothing is fixing this issue.

Re: Not registered on a network

Sansan — Fri, 28 Jun 2024 13:21:44 GMT

@Wendy44NS there seems to be an outage going on. Can you shut your phone off and try the sim card in his phone and test to see if working. This will often correct any issues.

Also try resetting the network on your phone if that doesn't solve it. Switching to 3G often helps too.

If it doesn't work still, use the chatbot to create a ticket and let Public Mobile know.

Re: Not registered on a network

hairbag1 — Fri, 28 Jun 2024 13:24:35 GMT

@Wendy44NS

you in PQ or Ont ? There''s been some issues on-going with the Telus networks in those areas. They're not real good about reporting those problems or estimates for corrections.

Re: Not registered on a network

Wendy44NS — Fri, 28 Jun 2024 20:53:27 GMT

I am in Nova Scotia and You are correct.

Re: Not registered on a network

Wendy44NS — Fri, 28 Jun 2024 20:55:26 GMT

I have done all of the troubleshooting and created a ticket. My phone is now working.