topic Re: Rewards in Get Support

Rewards

Lala2023 — Fri, 28 Jun 2024 02:18:25 GMT

I lost the $5 loyalty discount I received before the new rewards program. That’s not fair for the people who shows loyalty to the company

Re: Rewards

slusagm — Fri, 28 Jun 2024 02:25:34 GMT

@Lala2023 what plan you have?? $25??

Re: Rewards

Rastin — Fri, 28 Jun 2024 02:35:14 GMT

Company don't care about loyalty. They just want your money.

Re: Rewards

EB0 — Fri, 28 Jun 2024 03:09:09 GMT

Nothing can be done, it’s how Telus is running the business, every loyal customer has been affected.

If you are on the old $25 1 GB plan, you can change it to $19 1GB plan, so you can save $6

Re: Rewards

BKNS27 — Fri, 28 Jun 2024 03:20:36 GMT

@Lala2023

The annual Loyalty under the Points Reward you will receive 10 points (=$10) now.

Re: Rewards

hairbag1 — Fri, 28 Jun 2024 04:32:08 GMT

@Lala2023

Rewards program is gone and now we get Points. Under that old Rewards program, your loyalty was automatically applied against your regular plan costs every 30 days. As of May, loyalty is now just 10 points ($10) per year AND you have to manually redeem the points yourself. You'll get additional points based on 5% of your regular plan spend. Once your points accumulate to at least 15 points, then you can redeem against regular plan. Here's some reading to do that will help explain the points program. MANY Rewards customers feel the same as you and me...loyalty to PM has diminished considerably now.

https://www.publicmobile.ca/en/bc/get-help/articles/public-points