topic Re: Rewards in Get Support

Rewards

Davy49 — Fri, 28 Jun 2024 03:01:42 GMT

I am no longer receiving Reward-Autopay @$2 and Reward-Loyalty Recognition @$3. How do I get those 2 Rewards/Credits reinstated??

Re: Rewards

softech — Fri, 28 Jun 2024 01:33:19 GMT

@Davy49

What plan do you have now?

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Rewards

BKNS27 — Fri, 28 Jun 2024 01:38:47 GMT

@Davy49

You can’t, every member was switch to the Points Reward and no $ or points for AutoPay.

Need to collect 15 points for a $15 credit off your bill.

Re: Rewards

Phil_Adelphus — Fri, 28 Jun 2024 02:05:58 GMT

@Davy49 If you're not on the $15 plan you can potentially reduce your payments again by switching to a lower cost plan, such as the $19 for 1GB data at 4G speed to replace the $25 1GB data at 3G speed.

Re: Rewards

hairbag1 — Fri, 28 Jun 2024 04:33:55 GMT

@Davy49

this might help to clear up the confusion....

https://www.publicmobile.ca/en/bc/get-help/articles/public-points