topic Re: Subscription process problem in Get Support

Subscription process problem

aRTim — Fri, 28 Jun 2024 00:07:45 GMT

Bought the simcard at telus island in Mall. Tried to subscribe 200 times , no lack. The problem is when you chose the plan and it redirect you to the page where you suppose to input your credit card data. Those icons not active and it's not possible to input any information in these info bars. I have tried to do it on phone, computer, from different Wi-Fi spots. The page with payment input information isn/t clickable to input any data . Only postal code bar works.

What should I do ?

Re: Subscription process problem

HALIMACS — Fri, 28 Jun 2024 00:10:21 GMT

@aRTim

I presume you're using the Public Mobile app to do this?

Re: Subscription process problem

Neil11 — Fri, 28 Jun 2024 00:18:25 GMT

You need to download the app to complete activation. If problem still persists you will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription process problem

slusagm — Fri, 28 Jun 2024 00:26:19 GMT

@aRTim

did you try Subscribing from the app? Download Public Mobile app and try

Re: Subscription process problem

aRTim — Fri, 28 Jun 2024 15:57:36 GMT

Tried . Same problem with payment bars. Not clickable

Re: Subscription process problem

aRTim — Fri, 28 Jun 2024 15:59:11 GMT

Mobile app . Website from laptop or mobile . Nothing help . Everwhere same problem for a week almost

Re: Subscription process problem

aRTim — Fri, 28 Jun 2024 15:59:45 GMT

I did already

Re: Subscription process problem

slusagm — Fri, 28 Jun 2024 15:59:48 GMT

@aRTim that was using the app?? maybe screen size or font size?? or a prompt blocking it??

you can try uninstall and reinstall