topic Re: Help in Get Support

Help

Ali-5 — Fri, 28 Jun 2024 03:05:35 GMT

I need help

Re: Help

eddieO — Thu, 27 Jun 2024 22:55:23 GMT

@Ali-5, we're going to need a lot more detail on what you need help with, help us help you 🙂

Re: Help

hairbag1 — Thu, 27 Jun 2024 22:56:16 GMT

@Ali-5

what do you need help with ? Have you successfully activated your PM account using the free Public Mobile app ?

Re: Help

Ali-5 — Thu, 27 Jun 2024 23:01:52 GMT

I need help to get back my phone number I lost my phone today I want to open my account it’os not open and someone else is using my number

Re: Help

Ali-5 — Thu, 27 Jun 2024 23:02:26 GMT

How to get back

my phone number I was using it since last four years

Re: Help

golfball — Thu, 27 Jun 2024 23:10:44 GMT

Customer support should be able to help. To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us".

If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to keep an eye on your community inbox to see when support responds.

Re: Help

Ali-5 — Thu, 27 Jun 2024 23:14:07 GMT

Ok thank u so much

Re: Help

EB0 — Thu, 27 Jun 2024 23:29:35 GMT

@Ali-5
How did you lose your number?
if you don’t pay for 90 days, your account will be cancelled and number will be back to providers and available to other customers.

Re: Help

Ali-5 — Thu, 27 Jun 2024 23:32:46 GMT

My cell phone was fall down from some where I just didn’t pay for two months even it’s 60 but is there any way to get back coz I was using it since 4 and half year

Re: Help

EB0 — Thu, 27 Jun 2024 23:37:32 GMT

@Ali-5

If your account was canceled due to not paying for 90 days, and the number is already assigned to another customer, there is nothing can be done to get your number back.

Re: Help

hTideGnow — Thu, 27 Jun 2024 23:43:05 GMT

hi @Ali-5

don't give up. There is a slight chance you can get it back, really depends on how long the account was closed and where the number you got it from originally

Message support agent and ask.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

EB0 — Thu, 27 Jun 2024 23:46:45 GMT

@hTideGnow If his number is already assigned and used by another customer, how could anyone help him getting his number back?

Re: Help

hTideGnow — Thu, 27 Jun 2024 23:47:53 GMT

hi @EB0

if that is the case, too bad.