topic Re: PUK in Get Support

PUK

JuanP — Thu, 27 Jun 2024 23:08:56 GMT

I have a locked my sim and it asks for PUK CODE however I cannot get into my original PM account as my email and PM account both have 2 step authentication that requires ,e receiving a text. It told ,e to open a new PM mobile account and request this info but I need it asap.

Re: PUK

eddieO — Thu, 27 Jun 2024 23:14:07 GMT

@JuanP, I think you will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: PUK

Sansan — Thu, 27 Jun 2024 23:16:21 GMT

@JuanP normally the code is 1234 unless you had changed it yourself.

Re: PUK

softech — Thu, 27 Jun 2024 23:18:41 GMT

@JuanP

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: PUK

JuanP — Thu, 27 Jun 2024 23:21:41 GMT

Can I just buy a new sim .?

Re: PUK

softech — Thu, 27 Jun 2024 23:23:10 GMT

@JuanP

you can, but this is something PM support can help

And you can now login My Account using email to receive 2FA? if not, you will still need support to help you to update the new sim card number

Re: PUK

JuanP — Thu, 27 Jun 2024 23:34:46 GMT

My email has my ph as 2FA lol