topic Re: Not receiving incoming calls! in Get Support

Not receiving incoming calls!

Nikkirenn1 — Thu, 27 Jun 2024 22:59:51 GMT

For some reason I'm not receiving incoming calls. I can call out and text but no one can call me. It's going right to voice mail. Ive shut my phone off and restarted several times. Any suggestions would be appreciated.

Re: Not receiving incoming calls!

Phil_Adelphus — Thu, 27 Jun 2024 23:00:38 GMT

@Nikkirenn1 Are you a new customer, or an existing customer and this only just started happening?

Re: Not receiving incoming calls!

eddieO — Thu, 27 Jun 2024 23:00:39 GMT

@Nikkirenn1, There seems to be a TELUS network outage that has been going on all day, lots of customers have been reporting it. Check the outage map for me detail

https://istheservicedowncanada.com/status/telus/map

Re: Not receiving incoming calls!

hairbag1 — Thu, 27 Jun 2024 23:01:23 GMT

@Nikkirenn1

Telus reports some problem with their networks in Quebec and some parts of Ontario....are you in those areas ?

Re: Not receiving incoming calls!

slusagm — Thu, 27 Jun 2024 23:01:37 GMT

major problem today. You might not be in Quebec but look like you are affected by the same outage

https://productioncommunity.publicmobile.ca/t5/Get-Support/Failure-of-3G-wireless-services/td-p/1222240

Change network mode to 3G , some said it resolves the problem for now

Re: Not receiving incoming calls!

Nikkirenn1 — Thu, 27 Jun 2024 23:02:36 GMT

I'm an existing customer. This just started today.

Re: Not receiving incoming calls!

Nikkirenn1 — Thu, 27 Jun 2024 23:03:43 GMT

I'm in New Brunswick.

Re: Not receiving incoming calls!

eddieO — Thu, 27 Jun 2024 23:04:53 GMT

likely due to the outage then. Someone earlier today said that they shut down their phone (not a restart) and then started the phone and then it began to work again. I mention the "not a restart" part because they tried numerous restarts but it didn't work

Re: Not receiving incoming calls!

Nikkirenn1 — Thu, 27 Jun 2024 23:08:23 GMT

Yes I totally shut it down. I guess I'll see what tomorrow brings. Thanks for the help!

Re: Not receiving incoming calls!

Nikkirenn1 — Thu, 27 Jun 2024 23:15:10 GMT

How did I switch to 3g this is all I see.

Re: Not receiving incoming calls!

Sue246 — Thu, 27 Jun 2024 23:17:04 GMT

I'm in Moncton, 24 hours now without incoming calls; text messaging works but is very slow, up to a 10 min delay. can call out ok.

Phone reset- yes

Sim moved to another phone- yes

all the normal stuff tried with no effect on the problem

Have another Public mobile phone at same location working fine.

First time in years I've had problem with PM, I don't even know how to report a problem???

Re: Not receiving incoming calls!

Nikkirenn1 — Thu, 27 Jun 2024 23:21:10 GMT

Sounds exactly the same. My husband's phone is working perfectly fine. We've never had an issue with PM either. Hopefully they get it worked out soon!

Re: Not receiving incoming calls!

BeaB — Fri, 28 Jun 2024 13:57:45 GMT

I am having the same problem. Cannot receive any call, they go to voice mail automatically. I am in Nova Scotia.

Re: Not receiving incoming calls!

eddieO — Fri, 28 Jun 2024 14:02:23 GMT

@BeaB, have you tried the suggestions in this thread?

It seems a temporary fix is to change your Voice & Data (iPhone)/Network mode (Android) to use 3G, or you can try toggling airplane mode off and on or try shutting down your phone and power back on. TELUS is still having some outages. You can have a look on the outage map https://istheservicedowncanada.com/status/telus/map

Re: Not receiving incoming calls!

BeaB — Fri, 28 Jun 2024 14:04:18 GMT

My phone only uses 3G. I tried everything else multiple times, nothing is working.

Re: Not receiving incoming calls!

eddieO — Fri, 28 Jun 2024 14:06:46 GMT

@BeaB, I would open a open a ticket through the Chatbot, maybe there is something on their end they can do: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)