topic Re: 10 for 50 Text Plan details - questions in Get Support

10 for 50 Text Plan details - questions

d4w_public — Tue, 04 Jan 2022 21:05:15 GMT

Hi,

I'm looking for more details regarding the Public Mobile 10for50text plan:

https://www.publicmobile.ca/en/on/plans/10for50talk50text

I'm not certain where to locate details....

For example:

For voice calls on a plan:

a) Are these billed per second or per minute?

Answer: Per minute billing

b) What is the per sec/min cost after you go over the plan allotment? Or, is the service disabled after you reach the limit for the month?

Answer: per Mary_M - voice calls blocked after 50 min. You can request an early plan renewal if you run out of minutes. Or, purchase an LD add-on to keep your talk services active

Voicemail:.

c) Can you listen to your voicemail from a landline? If so, are there details to do so?

Answer: per wetcoaster/abTest - Call your own number, wait for VM (if you have your cell phone in your hand you can decline the call), press * (star) which prompts you to enter your password. You can then access your voice mail menu as usual.

d) If you must listen to your voice messages from your cell, does this time count toward your plan's voice time allotment?

Answer: per wetcoaster - Yes, per footnote #9

e) Are there instructions on setting up voicemail greetings?

Answer: per wetcoaster - Call your voice mail and follow the prompts. It's similar to any voice mail box

For texting on a plan:

f) Is MMS included in all plans?

Answer: per wetcoaster/abTest - Yes, any MMS would be deducted from your SMS bucket, but data connection needs to be on but MMS does not incurring any data charges nor count against a data allotment you might have on your plan or add-on

g) What is the outgoing cost per text after you go over the plan's allotment?

Answer: per Mary_M - n/a since texting is blocked after 50 outgoing texts

Under Offer Details:

h) What does "9 Calls to voicemail will deduct from in-plan minutes." refer to?

Answer: per wetcoaster - #9 is the footnote number. Refers to calls made from cell to own voicemail will consume alloted plan minutes

i) Limited time offer - any idea of when offer expires? It may take some time to understand details of this plan.

Answer: per wetcoaster - Unknown

Re: Plan details - questions

Anonymous — Thu, 12 Apr 2018 17:01:37 GMT

@d4w_public, here are some answers.

For voice plans, it is always unlimited (minutes). The only difference is whether your plan is province wide (you can call from anywhere in your province), or Canada wide (you can call from & receive calls from anywhere in canada.

I'm pretty sure you can get voicemail from landline, but there is no need to, since there are no minutes to keep track of when retrieving from cell phone. I would guess there are instructions for setting up your greeting, but cannot point you to them at this moment.

For texts, there is no limit, no cost for extra texts. MMS is included. You simply need to enable data on your phone (and it must be compatible with Public mobile's data network). You do not need to have a data plan, but it must be enabled and functional.

If I've missed something, I'm sure someone else will fill in the blanks.

Re: Plan details - questions

d4w_public — Thu, 12 Apr 2018 17:07:51 GMT

I don't believe all plans are unlimited voice...

https://www.publicmobile.ca/en/on/plans/10for50talk50text

Thanks

Re: Plan details - questions

will13am — Thu, 12 Apr 2018 17:22:40 GMT

@Anonymous wrote:
@d4w_public, here are some answers.
For voice plans, it is always unlimited (minutes). The only difference is whether your plan is province wide (you can call from anywhere in your province), or Canada wide (you can call from & receive calls from anywhere in canada.
I'm pretty sure you can get voicemail from landline, but there is no need to, since there are no minutes to keep track of when retrieving from cell phone. I would guess there are instructions for setting up your greeting, but cannot point you to them at this moment.
For texts, there is no limit, no cost for extra texts. MMS is included. You simply need to enable data on your phone (and it must be compatible with Public mobile's data network). You do not need to have a data plan, but it must be enabled and functional.
If I've missed something, I'm sure someone else will fill in the blanks.

You hit on all the right points! The only thing I would add is that access to the voice mail using any phone line is possible.

Re: Plan details - questions

d4w_public — Thu, 12 Apr 2018 17:26:41 GMT

Any idea where to find those details? In particular, for this plan...

https://www.publicmobile.ca/en/on/plans/10for50talk50text

Thanks in advance!

Re: Plan details - questions

computergeek541 — Thu, 12 Apr 2018 17:38:12 GMT

With all of Public Mobile plans, there are no prices for going over. That particular part of the service will just stop working if you use all of your data up. But for voice calls, there are no limits, as long as you making and receiving calls that are included in your plan.

MMS is only included if you subscribed to a plan that includes messaging.

Re: Plan details - questions

wetcoaster — Thu, 12 Apr 2018 17:42:45 GMT

@d4w_public wrote:
Any idea where to find those details? In particular, for this plan...

https://www.publicmobile.ca/en/on/plans/10for50talk50text

Thanks in advance!

This is a limited time offer plan, and we have not seen limited voice / text plans for ages here.

For data the service just stops when you reach the amount you have paid for beforehand. I assume it's the same for minutes and texts. You could ask the moderators to renew your plan early.

Again, these are educated guesses from my side. @CS_Agent, @Mary_M, @Brooke_C can you shed some light into this, please?

Re: Plan details - questions

Mary_M — Thu, 12 Apr 2018 18:40:07 GMT

that's correct @wetcoaster, once the allocated amounts are fully consumed, the user will be blocked from using the service as we're prepaid and we don't charge overages. This plan is for light users therefor if you typically consume more than 50 minutes a month and send more than 50 texts, you're better off choosing one of our unlimited plans 🙂 *You can also purchase an LD add-on (200 minutes) to keep your talk services going.

Does this answer your question?

Mary

Re: Plan details - questions

d4w_public — Thu, 12 Apr 2018 17:51:09 GMT

Thanks Mary, your response helps with one of the questions (ie. g) for texting. I have many questions since I'm looking to see if this plan in its entirety is suitable for my elderly parent. For 50 min of talk, there's a significant difference if it's billed by sec or minute.

Re: Plan details - questions

wetcoaster — Thu, 12 Apr 2018 17:51:38 GMT

Thanks for the quick reply, @Mary_M!

Exept for the cap, is this treated as a normal plan? As in yours until you change it, eligible for rewards and early renewal (I totally get that it's aimed at a very low user category, but say they have one month when they run out of minutes on day 20, but don't anticipate doing that on a regular basis)

Re: Plan details - questions

Mary_M — Thu, 12 Apr 2018 18:21:27 GMT

You're very welcome !@d4w_public and @wetcoaster!

Yes, it,s treated as a normal plans which means that it will remain on a user's account until it's changed - but instead of unlimited services, they are limited - to 50 Canada wide talk minutes and 50 outgoing texts. If the plan is changed but is still available in market, you will be able to go back to it (future dating or changing the plan)

Let me know if you require further clarification 🙂

Cheers,

Mary

Re: Plan details - questions

wetcoaster — Thu, 12 Apr 2018 18:52:56 GMT

@d4w_public wrote:
Thanks Mary, your response helps with one of the questions (ie. g) for texting. I have many questions since I'm looking to see if this plan in its entirety is suitable for my elderly parent. For 50 min of talk, there's a significant difference if it's billed by sec or minute.

Mary's response answers more than one question. There is no pay per use charge at Public Mobile. If you reached the limit of minute or texts you are cut off from that part of the service.

Answers below are all relevant for the $10 50min/50texts per 30days plan.

@d4w_public wrote:
Hi,

I'm looking for more details regarding the Public Mobile 10for50text plan:
https://www.publicmobile.ca/en/on/plans/10for50talk50text

I'm not certain where to locate details....

For example:

For voice calls on a plan:
a) Are these billed per second or per minute?
b) What is the per sec/min cost after you go over the plan allotment? Or, is the service disabled after you reach the limit for the month?
There are not pay-per-use charges at Public Mobile. You have 50 minutes available, after that you are cut off until the plan is renewed or until you add a long distance add-on.

Voicemail:
c) Can you listen to your voicemail from a landline? If so, are there details to do so? As @will13am has mentioned you can call your voicemail from any phone. Call your own number and wait until it goes to voice mail (if you have your cell phone in your hand you can decline the call), press * (star) which prompts you to enter your password. You can then access your voice mail menu as usual.
d) If you must listen to your voice messages from your cell, does this time count toward your plan's voice time allotment? Yes, as indicated by footnote number 9
e) Are there instructions on setting up voicemail greetings? Call your voice mail and follow the prompts. It's similar to any voice mail box from other providers I have dealt with before.

For texting on a plan:
f) Is MMS included in all plans? In this case any MMS would be deducted from your SMS bucket. As mentioned by @Anonymous, your data connection needs to be on but MMS are not incurring any data charges nor count against a data allotment you might have on your plan or add-on
g) What is the outgoing cost per text after you go over the plan's allotment? Once you hit the limit you're cut off until renewal

Also keep in mind that texts over 160 characters are split for transfer (even if they show as one in the senders sent box and in the recipients inbox) and are considered multiple messages that count individually against your text bucket.

Under Offer Details:
h) What does "9 Calls to voicemail will deduct from in-plan minutes." refer to? As mentioned in your voice mail questions: If you call your voice mail from your cell phone it will use minutes from your allotment.
i) Limited time offer - any idea of when offer expires? It may take some time to understand details of this plan. As with all promos at Public Mobile, unless they state an end date (which they might down the line), it's there until it is not. If you want to take advantage of it do so at your earliest convenience. (The shortest promo period we had here was up less than 2 days and it got pulled without any warning.)

Thanks in advance!

Edited to reflect @Mary_M's input re adding a long-distance add-on.

Re: Plan details - questions

wetcoaster — Thu, 12 Apr 2018 18:30:46 GMT

@Mary_M wrote:
You're very welcome !@d4w_public and @wetcoaster!

Yes, it,s treated as a normal plans which means that it will remain on a user's account until it's changed - but instead of unlimited services, they are limited - to 50 Canada wide talk minutes and 50 outgoing texts. If the plan is changed but is still available in market, you will be able to go back to it (future dating or changing the plan)

Let me know if you require further clarification 🙂

Cheers,

Mary

Thanks for confirming!

Re: Plan details - questions

Mary_M — Thu, 12 Apr 2018 18:44:16 GMT

Sorry, I forgot to mention this but I have updated my post. You can also purchase an LD add-on to keep your talk services active if the 50 minutes were consumed 🙂

Re: Plan details - questions

wetcoaster — Thu, 12 Apr 2018 18:49:33 GMT

@Mary_M wrote:
Sorry, I forgot to mention this but I have updated my post. You can also purchase an LD add-on to keep your talk services active if the 50 minutes were consumed 🙂

Thanks for this! Nice work-around for the talk part.

Re: Plan details - questions

Luddite — Thu, 12 Apr 2018 19:25:56 GMT

I really like this intro/minimalist plan. Let's make it a standard offer! 💥

Using long distance add-on as a backstop is cool (BTW: US Roaming call add-on works with a data only plan). If the user intends to use a smartphone the 1 GB data add-on rounds out a perfect minimalist plan.

I know 3 people who have been waiting for this plan.

@Mary_M: open to all customers or only new?

Re: Plan details - questions

wetcoaster — Thu, 12 Apr 2018 19:40:25 GMT

@Luddite wrote:
I really like this intro/minimalist plan. Let's make it a standard offer! 💥
Using long distance add-on as a backstop is cool (BTW: US Roaming call add-on works with a data only plan). If the user intends to use a smartphone the 1 GB data add-on rounds out a perfect minimalist plan.
I know 3 people who have been waiting for this plan.
@Mary_M: open to all customers or only new?

@Luddite

While it's not part of the plan selector, it shows up in the plan section of my self serve account as ready-made option (unlike the recent $30/1GB promo) - so I'd assume open to existing users as well.

And yes, combining it with the data add-on looks like an amazing deal for the right people.

Re: 10 for 50 Text Plan details - questions

d4w_public — Thu, 12 Apr 2018 19:41:52 GMT

Does anyone know if Public Mobile is per Minute billing or per Second?

That is, if a voice call is made for 25 sec, does it count for a full 1 minute of the 50 minute allotment on the plan? or, is it 25 seconds?

Thanks again to everyone in the community for contributing!

Re: Plan details - questions

MEU_21 — Thu, 12 Apr 2018 19:47:41 GMT

@Luddite wrote:
I really like this intro/minimalist plan. Let's make it a standard offer! 💥
Using long distance add-on as a backstop is cool (BTW: US Roaming call add-on works with a data only plan). If the user intends to use a smartphone the 1 GB data add-on rounds out a perfect minimalist plan.
I know 3 people who have been waiting for this plan.
@Mary_M: open to all customers or only new?

I agree! Minimalist, but maximum flexibility! I think I'll be switching one of my lines back for this. I especially like that it is Canada wide - good for short trips accross provincial borders.

Re: 10 for 50 Text Plan details - questions

wetcoaster — Thu, 12 Apr 2018 19:54:51 GMT

@d4w_public wrote:
Does anyone know if Public Mobile is per Minute billing or per Second?

That is, if a voice call is made for 25 sec, does it count for a full 1 minute of the 50 minute allotment on the plan? or, is it 25 seconds?

Thanks again to everyone in the community for contributing!

Again, there is no pay-per-use billing at Public Mobile.

In terms of counting against your allotment: Since it says 50 minutes the unit is minutes. So if your call connects and you are hanging up after 2 seconds it counts as one minute. Unless something has considerably changed recently, that policy is the same with any Canadian prepaid provider I know of and has been for ages.