topic Re: Incomplete Sim activation in Get Support

Incomplete Sim activation

O0 — Thu, 27 Jun 2024 21:42:36 GMT

I got my sim today and proceeded to activate it via the app. I already subscribed to plan at the point of ordering the sim. However the activation is not getting completed, stuck at the fifth stage. Keeps saying the number is already in use. How can this be sorted?

Re: Incomplete Sim activation

BKNS27 — Thu, 27 Jun 2024 21:55:21 GMT

@O0

Are you picking a new number or porting your number over to PM from another carrier?

Re: Incomplete Sim activation

Sansan — Thu, 27 Jun 2024 21:55:29 GMT

@O0 message public mobile at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incomplete Sim activation

O0 — Thu, 27 Jun 2024 22:01:07 GMT

I'm picking up a new number.

Re: Incomplete Sim activation

O0 — Thu, 27 Jun 2024 22:03:59 GMT

The problem seems to have stemmed from not putting in the sim on time to get the OTP as I was waiting for the prompt to put the sim in which never appeared

Re: Incomplete Sim activation

Sansan — Thu, 27 Jun 2024 22:18:37 GMT

@O0 if it will not allow you to proc, use the link that I sent you before to engage the assistance from public mobile.

Re: Incomplete Sim activation

O0 — Thu, 27 Jun 2024 22:20:58 GMT

Done. Thanks

Re: Incomplete Sim activation

Tnaz — Thu, 27 Jun 2024 22:45:52 GMT

were you able to solve it? I'm having the same issue. CS hasn't offered any solutions yet.

Re: Incomplete Sim activation

O0 — Fri, 28 Jun 2024 03:08:57 GMT

No, no reply whatsoever from CS as of yet.