topic Re: phone not taking incoming calls in Get Support

phone not taking incoming calls

DebbieL — Thu, 27 Jun 2024 20:40:28 GMT

My phone is not receiving incoming calls, the top left corner of my phone shows the lines faded out, I can't send texts. What is going on? Why is this happening!? I am a long time customer and I am on a auto pay billing and yet this is happing to me. I need my phone!

Re: phone not taking incoming calls

Sansan — Thu, 27 Jun 2024 20:45:56 GMT

@DebbieL it seems like a widespread issue with public mobile.

Restart your phone. If it doesn't work reset networks.

Re: phone not taking incoming calls

BKNS27 — Thu, 27 Jun 2024 20:47:19 GMT

@DebbieL

There is an outage back east and maritime.

Check the outage map:

https://istheservicedowncanada.com/status/telus/map

Re: phone not taking incoming calls

EdPeverill — Thu, 27 Jun 2024 21:48:47 GMT

My phone was doing the same thing earlier today yet my wife's phone was fine (we are both iwth Public). Tried turning it off, checking airplane mode. Found a suggestion to take sim card out and try it in a different slot (if your phone has one) or phone. We did this, it worked in a different slot in my phone. We then put it back in the original slot and so far, it's working again.