topic Re: Monthly charged incorrectly in Get Support

Monthly charged incorrectly

Qiqileilei — Thu, 27 Jun 2024 19:46:43 GMT

Hi , my phone number is ###-###-#### . I’ve been with publicmobile basic plan for years, and I was charged around $21 to $22 per month, however I was charged $28.25 on May 19 and Jun 18/2024. I would like to know why I was charged this amount as I never requested to change or upgrade my plan , please switch back to my basic plan , thanks a lots!

Re: Monthly charged incorrectly

softech — Thu, 27 Jun 2024 19:46:05 GMT

@Qiqileilei

Are you on $25 plan? if so, you might be able to get the savings back. But let me tell you what the actual issue is

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

But you have a $25-1GB plan, you might be able to get the lost money back. PM is offering existing subscribers a $19-1GB plan. It is pretty much the same $25 -1GB plan, except it is better, it has 4G speed instead of 3G. With it being just $19, you can recover the lost reward savings from the change of the reward system. You might want to login to My Account and schedule a plan change to this $19 plan using Change on Renewal option

Re: Monthly charged incorrectly

slusagm — Thu, 27 Jun 2024 19:56:00 GMT

@Qiqileilei no switching back, the old rewards system is not here anymore. Everyone is now on Public Points, pay full price first and earn rewards point after

Re: Monthly charged incorrectly

philiposechacko — Thu, 27 Jun 2024 20:21:32 GMT

Hi there! Sorry to hear that you're experiencing an issue with your Public Mobile bill.

It might seem that Public Mobile introduced a new promotional offer for existing customers, which may have caused the rate change. However, it's possible that there might have been an error or a mistake that caused the wrong plan to be applied to your account.

Have you noticed any changes in your plan details before the May 19th and June 18th charges?