topic Re: Refund in Get Support

Refund

mikhail_jerome — Thu, 27 Jun 2024 20:14:17 GMT

Can I get a refund? Coz i got double charged within 1 day

Re: Refund

BKNS27 — Thu, 27 Jun 2024 07:39:06 GMT

@mikhail_jerome

You can ask for a credit if you were double charged or a refund but it will take about 30 days to process

Just type in Submit a Ticket on the Chat bubble and an agent will look into it for you.

Re: Refund

will13am — Thu, 27 Jun 2024 11:30:26 GMT

@mikhail_jerome , check the payment history in your online account. Do you actually see two payments on the same day? If so did you do a plan change? Immediate plan changes can result in multiple payments.