topic New sim not activating in Get Support

New sim not activating

Tni — Thu, 27 Jun 2024 00:27:21 GMT

I bought my daughter a new SIM for her iphone 12. As I was registering it, it let me get to the select number screen and then had an error. Now it won't let me do anything. Just a loop of login- verification code- logout. Any suggestions to get her phone working with PM? We have 3 other phones on PM and this is the 1st issue we have had.

Re: New sim not activating

slusagm — Thu, 27 Jun 2024 00:34:15 GMT

@Tni

it was not a sim problem but the activation. Talk to PM. Just open ticket using the Orange Chatbot icon on bottom right of the page. You can start the question Submit ticket and choose Contact Us and you will get to ticket form open page

Re: New sim not activating

Sansan — Thu, 27 Jun 2024 00:34:42 GMT

@Tni so is the a brand new activation that your doing through the Public Mobile App?

Did you create a new email and account for her? This is needed as each accounts are separate.

Re: New sim not activating

Tni — Thu, 27 Jun 2024 01:02:09 GMT

Yes new activation with a new email address.

Re: New sim not activating

Sansan — Thu, 27 Jun 2024 01:06:03 GMT

@Tni ok as long as your using the app and it's not working you need ti engage PM for further assistance.

Use the link below to contact them directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437