topic Vouchers in Get Support

Vouchers

Belladexter — Wed, 26 Jun 2024 23:48:23 GMT

I’m very frustrated I just bought two $5 vouchers. I owe $5.65 (there’s $20 in my account) thinking if I buy $10 worth because the denominations were five dollars each that it would cover what I owe, so why are they not working. And I’m entering the pin number or the voucher number on the receipt very unclear… ready to switch providers very soon if this isn’t dealt with thank you.

Re: Vouchers

Chalupa_Batman — Wed, 26 Jun 2024 23:53:39 GMT

Hello @Belladexter

We are all customers like you. Nobody from Public Mobile on this forum. Are you sure you purchased the correct vouchers? When you dial 611 and try adding them, what does it tell you?

If you're still having issues adding them, reach out to a CS Agent and ask them to assist you.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Vouchers

EB0 — Wed, 26 Jun 2024 23:53:39 GMT

Are you sure those vouchers are public mobile?

Re: Vouchers

Sansan — Thu, 27 Jun 2024 00:06:06 GMT

@Belladexter if the voucher numbers are unclear, probably a good idea to go back to where you purchased them to let them know. Did you keep the receipts as proof to show them?

Re: Vouchers

xiv — Thu, 27 Jun 2024 00:09:14 GMT

Some vouchers take up to 24 hours to become active, I suggest you try again later.

Re: Vouchers

Belladexter — Thu, 27 Jun 2024 00:10:44 GMT

Yes from no frills

Re: Vouchers

slusagm — Thu, 27 Jun 2024 00:11:32 GMT

Where you got the voucher from? If you got those vouchers from smaller shops, convinence store, you might have to wait 24 hours before they can be used

Re: Vouchers

Belladexter — Thu, 27 Jun 2024 00:12:12 GMT

Thank you yes tried filling out a ticket to submit. Doesn’t let you type n/a if you have an eSIM so could not submit I am at the end of my tether as they say.

Re: Vouchers

Belladexter — Thu, 27 Jun 2024 00:13:33 GMT

And yes, they are public mobile vouchers. It says it right on the receipt

Re: Vouchers

will13am — Thu, 27 Jun 2024 01:02:57 GMT

@Belladexter , use the link below to send a PM to the support team.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437