topic Re: Phone won't work in Get Support

Phone won't work

Joel1234 — Wed, 26 Jun 2024 17:53:48 GMT

Data works phone doesn't new phone first time on public

Re: Phone won't work

slusagm — Wed, 26 Jun 2024 17:55:04 GMT

@Joel1234 maybe APN, what phone?

try Reset All Networks

Re: Phone won't work

eddieO — Wed, 26 Jun 2024 17:56:22 GMT

Hi @Joel1234, did you port over an existing number or setup a new one? Are you able to call out? It sounds like if you ported that it probably has not completed yet but you can confirm this by testing your old SIM card to see if the basic functions are still working like calling out/in, SMS out/in

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 17:58:03 GMT

No clue what an apn is how do I reset network .

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 17:58:47 GMT

Phone us a Samsung s 10 I think

Re: Phone won't work

slusagm — Wed, 26 Jun 2024 17:59:58 GMT

@Joel1234

this is what you need to do to Reset All Network on S10

From a Home screen, swipe up or down from the center of the display to access the apps screen. ...
General management. ...
Reset network settings. ...
Review the info then tap. ...
To confirm, review the info then tap

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 18:00:57 GMT

No it automatically copied numbers from my old phone wich waS a stupid text now number

Re: Phone won't work

computergeek541 — Wed, 26 Jun 2024 18:01:26 GMT

@slusagm wrote:
@Joel1234 maybe APN, what phone?
try Reset All Networks

As data is working, the customer wouldn't want to be doing anything with the APN settings. APN settings are unrelated to phone calls or text messaging not functioning.

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 18:01:40 GMT

But it is a new number from public mobile

Re: Phone won't work

slusagm — Wed, 26 Jun 2024 18:03:41 GMT

Thanks @computergeek541

@Joel1234 you said data work, just want to confirm, is it data or Wifi you are using? And you see it shows connected to PM? Best way to confirm is to turn off Wifi and check if data really works

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 18:04:04 GMT

How to I test sim card is theR any wY I can talk to someone on the phone I'm dyslexic and this is about the most agrivating way to get help a bunch of random messages from different people is not tech support its a hot mess

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 18:04:50 GMT

How

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 18:05:50 GMT

And how would I do that

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 18:07:31 GMT

It's data it works phone doesn't

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 18:09:47 GMT

I'm in the bush I don't have wifi that's why I need my phone to work I will lose my job if it doesn't

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 18:18:56 GMT

And how do I know that won't just mess up my phone no offense but your a random person on a board telling me to change stuff in my settings how do I know any of you have a clue what you are talking about non of you have any credentials nothing to stop any of you from giving the wrong advice and messing up my phone.how do I get a hold of a technician so I'm not following the advice of complete strangers hoo I have clue of their computer skills thus is a really dumb way to do tech support. One person already told me to change my apn someone already pointed out that won't work so yah a bunch of random giving tech support what could go wrong oh wait everything

Re: Phone won't work

Joel1234 — Wed, 26 Jun 2024 18:22:50 GMT

No clue what you are talking about what app screen you mean the main page wear my apps are.never seen general management screen? No pictures nothing not a clue what any if you are even talking about how do I get a tech on the line

Re: Phone won't work

Phil_Adelphus — Wed, 26 Jun 2024 19:43:15 GMT

@Joel1234 You can open a ticket with customer support at the chat icon bottom right of this page. If that doesn't work then send customer service a private message using this link and watch for a reply at the envelope icon top right or tap your avatar for a drop down with messages if there's no envelope.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437