topic Re: Log in in Get Support

Log in

Annshing — Wed, 26 Jun 2024 18:20:50 GMT

I lost the registered SIM card and got a new SIM card to replace .But, I could not log into my account hence can't change the SIM. I no longer can access my old email account. Need help as soon as possible.

Re: Log in

hTideGnow — Wed, 26 Jun 2024 14:52:43 GMT

hi @Annshing

you will need to ask Support agent to help you with the email address and the update of the sim card number

please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log in

Meow — Wed, 26 Jun 2024 15:28:53 GMT

Since you cannot receive code through phone and have no access to email, open a ticket and ask agent to change your email and then proceed to log in.
Mind you, it might take a while for agent to respond as they are overwhelmed with requests for assistance.