topic Re: Invoice charging in Get Support

Invoice charging

SandyH — Wed, 26 Jun 2024 14:36:31 GMT

Hello there, my invoice has an unsure top up charge and I have no idea what it’s for. Can you help to answer my question?

Re: Invoice charging

Meow — Wed, 26 Jun 2024 14:41:35 GMT

Your bill is paid by available funds First then your credit card is charged and usually it is called 'top up'.

Re: Invoice charging

BKNS27 — Wed, 26 Jun 2024 14:43:42 GMT

@SandyH

If it is on the day just before your renewal date. It is for to payment for the following month. It will show up in your cart as a top-up.

Re: Invoice charging

hTideGnow — Wed, 26 Jun 2024 14:56:13 GMT

hi @SandyH

did you make any manual plan change?

or it happens around the day of plan renewal?

do you mind to post screenshot of the transaction?

Re: Invoice charging

SandyH — Wed, 26 Jun 2024 15:57:48 GMT

Nope, it’s shown on my first month payment as $14 plus GST.

Re: Invoice charging

hTideGnow — Wed, 26 Jun 2024 16:00:18 GMT

hi @SandyH

first month is different.

on your 2nd month and after, you should see two transactions per renewal. One is about top-up, actually debit from your credit card. Then there will be another transaction showing how the money was used. So, two transactions per renewal from now on