topic Re: Account issues in Get Support

Account issues

Loex — Wed, 26 Jun 2024 18:26:36 GMT

When I open my app and go to renew my subscription it takes me to the page as if I'm a new customer and it makes my need to select a new plan. I tried to continue by selecting a new plan and putting in my SIM numbers but it tells me that its already linked and active but im not getting any data nor am i able to make calls and send texts. Its now been doing this for the last 2 days

Re: Account issues

slusagm — Wed, 26 Jun 2024 13:35:46 GMT

@Loex same thing if you use the browser?

your EverSafe login cannot find your My Account. Community cannot help, you need PM's help. Use the Orange Chatbot icon at the bottom right to open ticket with PM

Re: Account issues

Loex — Wed, 26 Jun 2024 13:43:47 GMT

Same thing in the browser, it just bring me to a page and either I hit "complete your activation' or 'sign out'

Re: Account issues

softech — Wed, 26 Jun 2024 13:48:43 GMT

@Loex

the error message indicates that the EverSafe login was not properly linked with your My Account. Easy fix for PM support and you just need to engage them by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there