topic Re: No network these days in Get Support

No network these days

cjsy2001 — Fri, 21 Jun 2024 05:53:19 GMT

Recently I got network connection issue. There is no data signal on the phone. I noticed that my plan got changed from $30 / month to $20 /month these days. Does this change cause the data issue? How to fix the problem?

Thanks,

Re: No network these days

Shubh2023 — Fri, 21 Jun 2024 06:02:55 GMT

Since when do you have this issue? When did you change your plan though?
I dont think changing plan will cause troubles with data
Do let me know & how much are you getting with the new plan

Re: No network these days

BKNS27 — Fri, 21 Jun 2024 08:26:09 GMT

@cjsy2001

Switching plan has nothing to do with the network connection issue.

Check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map

Try resetting the Network setting on your phone and reboot your phone and see if that helps.

Re: No network these days

Phil_Adelphus — Fri, 21 Jun 2024 10:10:13 GMT

@cjsy2001 I noticed that my plan got changed from $30 / month to $20 /month these days.

Are you saying that you didn't initiate the change, it just happened?

Re: No network these days

cjsy2001 — Wed, 26 Jun 2024 05:48:30 GMT

It turned out that when the plan got changed in backend, I had to shutdown the power and restart it to get the network back.

Thanks for all your assistance.

Jerry